The Fish Eye helpline is available from 8.30 am to 4.30 pm Monday to Friday to provide assistance for Fish Eye related queries. This includes any questions you may have regarding the registration and nomination process. You can also email your queries to us.
Fish Eye helpline: 1300 550 763
Rock Lobster helpline: 1300 574 017 (for issues relating to IVR, catch reporting and entitlement)
Email: qmsadmin@dpird.wa.gov.au
User guides
The following user guides are designed to assist you in using Fish Eye. If you have any questions about the user guides, you can refer to the frequently asked questions or contact the Fish Eye helpline.
Fish Eye online services – Rock lobster
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Overview of Fish Eye online servicespdf (121 KB)
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Activating your Fish Eye accountpdf (639 KB)
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Managing your password and User ID (including resetting your password)pdf (1.05 MB)
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Nominate a Master for MFLpdf (558 KB)
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Submit a pre-fishing nominationpdf (1.63 MB)
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Submit a pre-landing nomination (single session)pdf (1.21 MB)
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Submit a pre-landing nomination (multiple sessions on one day)pdf (1.83 MB)
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Submit a pre-landing nomination (multiple sessions over 2 days)pdf (1.88 MB)
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Submit a post-landing nominationpdf (866 KB)
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View submitted trip nominationspdf (912 KB)
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Request a change to a trip nominationpdf (1.03 MB)
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View entitlement reportspdf (1.51 MB)
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Renew Commercial Fishing Licence (CFL)pdf (607 KB)
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Apply for Temporary Transfer of Entitlementpdf (574 KB)
CatchER
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Overview of CatchERpdf (476 KB)
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Accessing CatchERpdf (1.24 MB)
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Logging onto CatchERpdf (815 KB)
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Define settings for CatchERpdf (1.97 MB)
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Submit a pre-fishing nomination using CatchERpdf (1.2 MB)
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Submit a pre-landing nomination using CatchER (single session)pdf (1.87 MB)
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Submit a pre-landing nomination using CatchER (multiple session)pdf (2.47 MB)
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Submit a post-landing nomination using CatchERpdf (2.59 MB)
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Adding a new tag range during a consignment (using an iphone)pdf (1.08 MB)
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Adding a new tag range during a consignment (using an ipad)pdf (1.49 MB)
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View submitted nominations on CatchERpdf (677 KB)
Fish Eye Rock Lobster - CatchER instructional videos
- Define settings in CatchER
- Submitting a pre-fishing nomination using CatchER
- Submitting a pre-fishing nomination including hold over using CatchER
- Submitting a pre-landing nomination using CatchER
- Submitting a pre-landing nomination using CatchER – session 1 of 2 with hold over
- Submitting a pre-landing nomination using CatchER – session 2 of 2
- Submitting a post-landing nomination using CatchER
- Adding a new tag range during a post landing nomination.
Fish Eye online services for registered receivers
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Overview of Fish Eye online servicespdf (121 KB)
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Activating your Fish Eye accountpdf (639 KB)
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Managing your password and User ID (Including resetting your password)pdf (1.05 MB)
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Submit a receiver consignment formpdf (739 KB)
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View a submitted receiver returnpdf (766 KB)
Fish Eye online services – Abalone (AFES)
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Abalone – user manual for fisherspdf (2.84 MB)
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Abalone – user manual for fishers – mobile devicespdf (1.2 MB)
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Abalone – user manual for processorspdf (1.52 MB)
Fish Eye online services – Marine aquarium
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Marine aquarium – user manual for nominated operatorspdf (1.43 MB)
Troubleshooting and frequently asked questions
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Troubleshooting Fish Eye online services – Rock lobsterpdf (148 KB)
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Troubleshooting CatchERpdf (135 KB)
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Frequently asked questions about Fish Eye online services – Rock lobsterpdf (76 KB)